Etihad Airways is about to embark on a significant digital transformation following the signing of a landmark multi-year cope with Amadeus.
As a part of the deal, Etihad will implement the total Amadeus Altéa PSS suite, together with net reserving, income administration and merchandising, information administration and passenger servicing options.
These expertise merchandise will probably be customised for Etihad over the approaching years and can enhance the expertise of friends, workers, journey brokers, Etihad Visitor members and company prospects.
Visitors will see new net and cell channels powered by Amadeus Digital Expertise suite, providing the best consumer expertise doable to buy flight tickets and handle bookings.
Superior retailing capabilities will probably be developed collaboratively utilizing machine studying to supply friends with bespoke choices and personalise their journey expertise.
To modernise retailing capabilities throughout gross sales channels, Etihad has additionally signed for Amadeus Altéa NDC (New Distribution Functionality) and can work with Amadeus to distribute personalised journey gives to friends.
Etihad will make its full vary of NDC gives out there to Amadeus journey sellers, permitting brokers to see the options of Etihad’s award-winning product extra transparently and the ancillaries that may be purchased.
Mohammad Al Bulooki, chief working officer, Etihad, stated: “The aviation business goes by means of a digital revolution, and Etihad Airways is dedicated to staying on the forefront of that change.
“With Amadeus as a accomplice, Etihad’s friends will have the ability to get pleasure from one of the best consumer expertise doable as they e-book and handle their flights, with the flexibility to customize their journey to an unprecedented degree.
“Etihad can be excited to push NDC ahead as a method to supply a a lot richer, related and dynamic buying expertise to our commerce companions, and Amadeus is the proper accomplice to assist that technique.”